FICM works on the design, delivery, management and administration of Ombuds Schemes, Dispute Resolution service, Whistle-blowers service and other Innovative ADR modules for businesses and organizations.
Organizations, Associations, businesses and other institutions appoint FICM as the Scheme Agent to set up and manage their complaints/dispute prevention, management and resolution service.
Dispute prevention, management and resolution Schemes can be set up by FICM for any organization, association, Trade/Industry Body collectively or independently. FICM helps them at all stages in developing, integrating, managing and administering the schemes.
FICM Managed Programs for businesses or Industry Associations
If you represent a trade association or similar organization and would like to bring the benefits of ADR to your members, please consider partnering with FICM to develop an appropriate rule set, assemble an expert panel of neutrals, and efficiently administer the cases.
FICM Managed Programs include –
- Consumer Disputes Ombudsman Service – For the Construction Industry
- Bureau of Employee Assistance and Ombudsman – For the Human Resource Industry
FICM’s experts will work with you to draft model ADR clauses, create a custom set of rules and procedures, and educate your membership about the process. Contact us at 8505 999 819 or via email at firstname.lastname@example.org to get the process started.