FICM works on the design, delivery, management and administration of Ombuds Schemes, Dispute Resolution service, Whistle-blowers service and other Innovative ADR modules for businesses and organizations.
Organizations, Associations, businesses and other institutions appoint FICM as the Scheme Agent to set up and manage their complaints/dispute prevention, management and resolution service.
Dispute prevention, management and resolution Schemes can be set up by FICM for any organization, association, Trade/Industry Body collectively or independently. FICM helps them at all stages in developing, integrating, managing and administering the schemes.