WE DELIVER HANDS-ON PROGRAMS THAT MEET THE NEEDS OF OUR CLIENTS FROM CONCISE ONE-DAY COURSES THROUGH TO IN-DEPTH MULTI-DAY COURSES, AND WE USE EXAMPLES, SCENARIOS, TOOLS AND APPROACHES RELEVANT TO YOUR ORGANIZATION.

Whether your managers need to become better negotiators or coaches, your human resources staff need new conflict resolution skills, or your sales people need new techniques – we can build a course to meet your needs. We can help your customer service staff find better ways to deal with angry clients. We can give your team effective tools to manage damaging internal conflict among employees.

IMPROVING PERFORMANCE

Our custom programs help clients create better and more productive workplaces by empowering employees to tackle complex workplace issues and resolve difficult situations effectively. By bringing together groups of your employees for a specifically tailored learning experience, you can boost the potential of your employees, increase the profitability of your organization, achieve new levels of alignment and cooperation, and set the stage for improving performance across departments.

FLEXIBILITY AND ADAPTABILITY

Your organization is unique, and its training should be no exception. Our programs are effective because we don’t use a cookie cutter approach. We will work with you to identify your learning objectives for the group and the specific challenges your employees face. We will then design a program that meets your needs, goals and organizational culture so that your employees leave the program with new skills and ideas they can immediately apply in their workplace. We can work with your real world issues and scenarios even in real time if desired, building highly applied learning into our workshops, something that few other organizations are comfortable doing.

custom programs are flexible, delivered on your timeline and at a location of your choice..

LEARNING METHOD

Our experienced faculty work with you and your team from the ground up to develop a program targeted for immediate results. Using real-world applications, proven methodology and years of experience, Our  program can take your organization’s performance to unprecedented levels. We believe that to maximize learning, training should be interactive and fun. We have a vast collection of case studies, role plays, presentations, videos and exercises from across many industries and are adept at tweaking them or creating new ones with your involvement. We work with you every step of the way, so that nothing is missed. We’ll help you select the appropriate topics, program length, and delivery model for your needs and budget. We can even provide coaches to give feedback to your participants, and online supplemental training if required. We understand that learning never ends.

EXPERIENCE

Our clients have included governments, labor relations and HR professionals, lawyers and judges, businesses, banks, school systems and education sector organizations, manufacturers, First Nations, agricultural organizations, contractors, law enforcement, military, and financial, medical and other professionals. We have designed training of almost any duration, from hour-long guest lectures to advanced 15 day training suites.

FACULTY

Be inspired by our highly trained, experienced and passionate faculty. All of our instructors are professional negotiation consultants, mediators, coaches, course designers and facilitators, with more than 70 years of collective training experience. We take pride in acting as practitioners in what we teach, so that we can teach you the latest techniques with the confidence of high level real world experience.