Mediation is a voluntary process; therefore the other party has to agree to mediate, unless you have inserted a Mediation clause in your contract. In some countries Mediation might be suggested or imposed by court or law.
You can contact the other party yourself or we can – with your permission – contact the other party to suggest Mediation.
If both parties agree to Mediation and we assess that the case is suitable, we will refer you to the most appropriate mediator to help you find a suitable mediator. If requested, we will suggest two or more mediators to the case, based on the type of issue in dispute. The parties then select the mediator out of the two or more mediators together. If requested by all parties, we even appoint the mediator for you.
After the parties agree on a mediator, the mediator together with the parties will clarify where and when the Mediation sessions will take place. Everyone attending Mediation has to sign an agreement to mediate.
Here are the four steps to initiate Mediation:
